International Orders
We use International Express Service for all international
deliveries.We are responsible for the shipping fee. Usually,goods will
be shipped out 2-3 days after receiving the order. Please allow around
5-7 working days from dispatch. Additional delays may occur during the
months of September-March due to the high demand and heavy load on
postal services and customs.
Cancellations
Should you wish to cancel your order, you must email us
immediately. 25% cancellation fee applies. Majority of orders are
dispatched within 1-2 days from the order date. Shipped orders cannot be
cancelled.
Returns
In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer.
To return an item, you must email us and inform us of the reason. We will then provide you with further instructions.
Goods must be returned within 8 days of receipt date-unworn and
contain all the original packaging and labels. We will credit your
original method of payment, excluding 25% re-stocking/processing fee and
$50 return fee. All shipping costs associated with the return of goods
are the responsibility of the consumer.
Exchanges
To exchange a product, you must email us and inform us of the reason.
We will then provide you with further instructions. The goods can be
exchanged within 8 days of the receipt date provided they are unworn and
in the original condition with all the original packaging and labels.
When returning an item for an exchange, please ensure that your name,
address, phone number and instructions are clearly indicated. All
shipping costs associated with the exchange of goods are the
responsibility of the consumer.
